Senior Director, Commercial and Marketing Technology Platforms

Role Overview

The Senior Director, Commercial and Marketing Technology Platforms plays a pivotal role in shaping and delivering Fortrea’s commercial and marketing technology ecosystem. This leader is responsible for the strategy, management, and continuous evolution of platforms that enable business development, customer engagement, proposal management, pricing, sales analytics and marketing operations across the enterprise.

What You Will Do

Support the VP of Enterprise, Commercial, Quality Strategy and Technology Platforms in defining the strategy, vision, and multi-year roadmap for commercial and marketing technology platforms. Lead the end-to-end lifecycle management of commercial and marketing technology platforms, including CRM, marketing automation, proposal management, and digital engagement tools.

Why It Might Be a Fit

The role requires a strong understanding of commercial business processes, including business development, proposal management, customer relationship management, and marketing operations. The ideal candidate will have experience managing CRM platforms and marketing technology ecosystems, and will be able to develop and execute technology strategies aligned with commercial and marketing business objectives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field required
• Minimum of 10 years in IT management, with at least 5 years in a strategic leadership role overseeing commercial or enterprise technology platforms
• Demonstrated experience managing CRM platforms (e.g., Salesforce, Microsoft Dynamics) and marketing technology ecosystems (e.g., marketing automation, digital content management, analytics)
• Proven ability to develop and execute technology strategies aligned with commercial and marketing business objectives
• Strong understanding of commercial business processes, including business development, proposal management, customer relationship management, and marketing operations

Benefits

• Annual budgets for commercial technology platform projects and operations
• Vendor relationships for commercial technology platforms
• Platform integration efforts to ensure seamless data flow between commercial systems and enterprise data environments
• Data quality, governance, and analytics capabilities within commercial and marketing platforms
• Continuous improvement initiatives to optimize commercial and marketing processes through technology