Revenue Operations Manager

On Site Full TimeSanta Clara, California, United StatesForward Networks, Inc.

Role Overview

We’re hiring a Revenue Operations Manager to be the operational backbone connecting our Sales and Customer Success organizations. This role is a great fit for someone who’s operated in a technical, enterprise B2B SaaS environment and is energized by fixing broken processes, not just documenting them.

What You Will Do

You’ll partner closely with Sales and CS leadership to design processes, maintain and improve our GTM tech stack (CRM, CS platform, forecasting and reporting tools), and deliver the data and analysis that drive pipeline, renewal, and expansion decisions.

Why It Might Be a Fit

This role is a great fit for someone who’s operated in a technical, enterprise B2B SaaS environment and is energized by fixing broken processes, not just documenting them.

Requirements

  • 5-7 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations at a B2B software company selling into enterprise or technical buyers
  • Experience at a growth-stage (Series B-D) tech company with a focus in networking, security, or other infrastructure platform software solutions
  • Familiarity with CRM platforms (e.g. Salesforce) and CS platforms (e.g., Gainsight, Vitally, or similar) in terms of how we can design effective processes across these systems.
  • Experience supporting both new business sales motions and post-sale expansions motions (renewals, expansion, customer health)
  • Proven ability to build clean, reliable reporting and dashboards (Salesforce reports, Looker/Tableau, or similar BI tools)
  • Strong AI and modeling skills; comfortable working directly with data, not just requesting it from analysts
  • Excellent cross-functional communication skills; able to work directly with Sales reps, CSMs, and executive leadership alike
  • A bias toward simplification — you’d rather fix a broken process than build a workaround for it

Benefits

  • Dental insurance
  • Vision insurance
  • Health insurance
  • 401(k) or retirement plan
  • Paid time off
  • Paid holidays
  • Base pay range: $175,000-$200,000 per year

To apply for this job please visit job-boards.greenhouse.io.


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