Customer Experience Executive

Role Overview

The Customer Experience Executive partners with key FMI accounts to provide operational and excellent customer experience end to end. The role ensures customer satisfaction, documents and addresses client concerns, and monitors client activities to identify opportunities for improvement.

What You Will Do

Partner with large client accounts, collaborate with internal stakeholders, identify operational issues, and implement custom solutions. Monitor client activities, gather feedback, and proactively schedule interactions with key customer contacts.

Why It Might Be a Fit

This role requires strong interpersonal skills, problem-solving abilities, and analytical and negotiation skills. The ideal candidate will have experience in customer service, biotech, healthcare, or sales roles, and proficiency in Microsoft products and CRM systems.

Requirements

• Bachelor’s Degree or relevant equivalent work experience
• 4+ years of experience in customer service supporting biotech, healthcare, or healthcare sales roles
• Lives within 50 miles of defined workload center of territory/accounts

Benefits

• Dental insurance
• Vision insurance
• Discretionary annual bonus
• Foundation Medicine’s benefits