Role Overview
FourKites is looking for an ambitious and experienced Customer Success Manager to join their team. The successful candidate will provide the best customer experience by building a consultative relationship with their book of business to grow and retain customers.
What You Will Do
The Customer Success Manager will own the overall relationship with assigned customers, establish a trusted advisor relationship, and drive continued value of FourKites’ products and services.
Why It Might Be a Fit
The ideal candidate will have a strong partnership with the Sales team, excellent multitasking and prioritization skills, and the ability to work cross-functionally in a fast-growing company.
Requirements
- At least 3+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
- Excellent ability to multitask and prioritize workload
- Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
- Ability to travel 10% or more of the time
Benefits
- Medical, Dental & Vision benefits starting on first day of employment
- 401k Retirement savings with employer match
- Bonus and incentive compensation as well as employee stock option program
- Employer paid life insurance and short term disability insurance
- Generous PTO, global recharge days, and volunteer days
- Paid parental leave for all parents
- Family planning and inclusive wellbeing resources
- Technology reimbursement
- Commuter benefits for in-office employees (Chicago)
- Annual Wellness Stipend
- Ongoing learning & development opportunities
To apply for this job please visit job-boards.greenhouse.io.
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