Product Manager, Customer Experience

Join FourKites as a Product Manager, Customer Experience to lead the Customer Experience (CX) team and drive product improvements that enhance customer adoption and engagement.

Requirements

• 4+ years of product management experience in B2B SaaS
• Demonstrated focus on customer adoption, product-led growth, or customer experience
• Proven ability to work hands-on with data
• Strong customer engagement skills
• Experience working cross-functionally with engineering, design, and customer success teams
• Excellent communication skills with ability to work effectively with US-based teams and customers

Benefits

• Medical benefits start on first day of employment
• 36 PTO days
• 5 recharge days
• 2 volunteer days
• Home Office set ups and Technology reimbursement
• Mental Wellness support and guidance
• Ongoing learning & development opportunities