Senior Customer Success Manager (French Speaking)

Role Overview

As a Senior Customer Success Manager at Fourthline, your focus will be on our strategic and enterprise customers, where your key responsibilities involve ensuring customer retention, driving product adoption and generating and closing up-and cross sell opportunities.

What You Will Do

Collaborate with customers to ensure successful adoption, retention, expansion, advocacy, and overall satisfaction of Fourthline’s service offering. Act as a trusted advisor to our customers, collaborating with internal teams to maximize the value delivered to customers.

Why It Might Be a Fit

You will embody the authentic voice of the customer, comprehending and championing their business needs. Your role is pivotal in translating these insights back into the organization to craft the optimal customer experience.

Requirements

• 7 – 10 years of experience in customer-facing roles such as account management, sales, or customer success management.
• Experience in financial services and/or Risk & Compliance industries (FinTech/RegTech experience big plus).
• Solid understanding of (deployment and operating of) SaaS technology.
• Demonstrated track record of collaborating with enterprise customers (preferably in the financial services industry), resulting in increased satisfaction, adoption, retention, and advocacy.
• Proven track-record in successfully attaining commercial target around upsell, cross sell and renewal.