Role Overview
The Customer Success Manager will own and grow relationships with customers post-sale, driving retention, expansion, and long-term success. This is a high-impact, cross-functional role where you’ll work closely with Sales, Product, and Support to deliver a best-in-class customer experience.
What You Will Do
Key responsibilities include owning a portfolio of customers, driving onboarding and implementation, building and maintaining strong relationships, developing success plans, and tracking and reporting on key success metrics.
Why It Might Be a Fit
The ideal candidate will have 3–6+ years of experience in Customer Success, Account Management, or similar client-facing roles, with a proven track record of driving retention and expansion.
Requirements
- 3–6+ years in Customer Success, Account Management, or similar client-facing role
- Experience in SaaS, cybersecurity, or technical products preferred
- Strong ability to manage relationships with both technical and business stakeholders
- Proven track record of driving retention and expansion
- Excellent communication, presentation, and problem-solving skills
- Comfortable working in a fast-paced, high-growth environment
- Highly organized with strong attention to detail
- Data-driven mindset with experience using CRM/CS tools (e.g., Salesforce, Gainsight, HubSpot)
Benefits
- Medical, dental and vision insurance
- Monthly connectivity reimbursement
- Unlimited paid time off
- 401(K) Retirement Savings Plan
- Free daily on site lunch
- On site covered parking
To apply for this job please visit linkedin.com.
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