Role Overview
As an Enterprise Customer Success Manager, you’ll be the heartbeat of our most strategic customer relationships, driving adoption, retention, and expansion to ensure FrankieOne remains an indispensable partner to the regulated businesses we serve.
What You Will Do
You will interact with our Account Management, Pre-Sales, Implementations, Production Support, Engineering and Product teams. Your portfolio will be primarily focused on Banking and Financial Services customers.
Why It Might Be a Fit
You’re equally comfortable presenting performance insights to a Chief Compliance Officer as you are digging into vendor analytics and verification data with a product team.
Requirements
- 5+ years in a Customer Success or Account Management role within fintech, regtech, or regulated financial services
- Deep, working knowledge of the global KYC/KYB/AML, fraud and identity vendor landscape, including country-level compliance nuances, data source selection, and how regulated businesses optimise verification across markets
- Direct experience with banking and financial services, neobanks, or payments businesses
- A proven track record of owning and exceeding retention targets across complex, high-value accounts
- Confidence engaging and presenting to senior and executive stakeholders across compliance, product, and leadership teams in enterprise fintech organisations
- Strong commercial acumen and the ability to navigate complex, multi-stakeholder relationships with confidence
- A data-driven mindset with strong analytical skills and an AI-forward approach to problem solving
To apply for this job please visit careers.frankieone.com.
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