Customer Experience Representative

Role Overview

The Customer Experience Representative will be the face of the brand, handling customer inquiries, providing support, and building relationships with customers. They will also be responsible for reviewing and publishing customer reviews, and building cross-functional relationships within the company.

What You Will Do

Handle customer inquiries, provide support, and build relationships with customers. Review and publish customer reviews, and communicate with the fulfillment center to resolve any potential delays or shipping issues.

Why It Might Be a Fit

The ideal candidate will be technically inclined, have excellent communication and teamwork skills, and be able to perform in a fast-paced environment. They will also be self-motivated, highly organized, and able to handle a variety of tasks and responsibilities.

Requirements

• 1-3 years of relevant experience (direct customer interaction)
• Experience with computerized POS system (like Shopify) preferred
• Bachelor’s Degree preferred