We are seeking a proactive and highly organized Customer Success Manager to oversee client projects from post-sale through final delivery. This role focuses on ensuring a smooth, well-communicated experience while coordinating across multiple stages of production and installation.
Requirements
- Guide clients through the full project lifecycle after sales closure, including onboarding and process orientation
- Collect and organize required documentation such as logos, surveys, and approvals
- Submit permit applications and track approvals with relevant authorities
- Coordinate and communicate production and installation timelines
- Serve as the main point of contact for client inquiries, updates, and issue resolution
- Monitor project progress to ensure completion within a 4–6 week timeframe
- Confirm project completion, including documentation and photos
- Support final payment collection and project closure
Benefits
- Fully remote work environment
- Stable, long-term collaboration
- Clear scope of responsibilities and structured workflows
- Training and onboarding support
- Opportunity to work with international teams
- Exposure to modern tools and professional processes
- Supportive and collaborative work culture
- Opportunity for skill development and career growth
To apply for this job please visit jobs.workable.com.
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