Senior Customer Success Manager

Role Overview

The Senior CSM role exists for someone who brings depth and can grow with Freestar’s publishers. The role involves owning a portfolio of complex, higher-stakes publisher relationships, operating with autonomy and strategic influence.

What You Will Do

The Senior CSM will lead executive business reviews, build deep relationships within publisher organizations, anticipate risks and opportunities, and drive performance analysis and optimization.

Why It Might Be a Fit

The ideal candidate has 5-8 years of experience in customer success, account management, or a publisher-facing role, with a proven track record managing complex accounts and a deep knowledge of the programmatic ecosystem.

Requirements

• 5–8 years of experience in customer success, account management, or a publisher-facing role within ad tech or programmatic advertising
• Proven track record managing complex, high-value accounts with multiple stakeholders
• Deep, working knowledge of the programmatic ecosystem — header bidding, floor pricing, auction mechanics, yield optimization, GAM, and identity solutions
• Strong analytical instincts: you’re comfortable owning performance analysis independently and turning data into a clear narrative
• Executive presence and communication skills — able to hold a room at the VP or C-suite level without leaning on a script
• A coaching mindset — you share what you know and make the people around you better
• Self-directed and proactive; you manage a complex book without needing to be prompted