Role Overview
The Team Lead, Customer Experience will guide the team in delivering legendary hospitality to guests, overseeing daily operations, and fostering a positive team environment.
What You Will Do
Responsibilities include coaching team members, overseeing case distribution, supporting complex guest and supplier issues, and collaborating with other teams to resolve issues and improve processes.
Why It Might Be a Fit
The ideal candidate will be a supportive, solutions-oriented leader with strong communication skills, attention to detail, and a commitment to delivering excellent customer service.
Requirements
- Minimum 3 years of Customer Service experience in the travel industry
- Strong knowledge of Canadian travel products
- Proficiency with Salesforce and Microsoft Office
- Ability to maintain confidentiality and exercise sound judgment
Benefits
- 3 weeks vacation (4 weeks after your first year)
- Extended health benefits package
- Applauz Recognition
- Comprehensive employee assistance program
- Great working hours
- Friendly and fun team environment with company celebrations and social events
- Access to Canadian travel industry discounts!
- DE&I initiatives and events
- Community (volunteer) Hours
To apply for this job please visit freshtrackscanada.bamboohr.com.
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