Head of Customer Retention

Role Overview

As Head of Customer Success, you will lead a brand new, business critical, dedicated function built from the ground up to drive client retention and churn prevention across our global customer base.

What You Will Do

Build & Operationalise Retention Strategy, Team Leadership & Coaching, Handle Escalations & High-Value Partners, Process & Technical Optimisation, Diagnostic Problem Solving, Product Expertise, Scale Global Footprint.

Why It Might Be a Fit

High-Impact Priority, Meritocratic Career Growth, Cross-Functional Exposure, Learn & Collaborate, Work in a Space You’ll Love, High Performance Culture

Requirements

• SaaS Industry Experience
• Operational & Process Build Capability
• Commercial Head & Problem Solver
• Analytical Mindset
• Leadership & Ambiguity
• Exceptional Communicator and Coach

Benefits

• Competitive base + commission
• Company Benefits