Role Overview
Lead a brand new function to drive client retention and churn prevention across our global customer base. Heading an initial team of 5–6 direct reports, you will own the strategy, end-to-end operational execution, operating model design, and performance management necessary to protect and maximise revenue retention.
What You Will Do
Build & Operationalise Retention Strategy, Team Leadership & Coaching, Handle Escalations & High-Value Partners, Process & Technical Optimisation, Diagnostic Problem Solving, Product Expertise, and Scale Global Footprint.
Why It Might Be a Fit
We’re looking for a SaaS industry experienced professional with a proven track record in a fast-paced, high-growth B2B SaaS environment, with strong business acumen and analytical mindset.
Requirements
- SaaS Industry Experience
- Operational & Process Build Capability
- Commercial Head & Problem Solver
- Analytical Mindset
- Leadership & Ambiguity
- Exceptional Communicator and Coach
Benefits
- Competitive base + commission
- Company Benefits
To apply for this job please visit linkedin.com.
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