Lead Account Manager – UK (Customer Expansion & Retention)

Role Overview

As a Lead Account Manager at Freshworks, you will be responsible for driving revenue growth and account expansion across a defined portfolio of paying customers in the United Kingdom. You will act as a trusted advisor capable of commanding conversations across the spectrum—from hands-on IT teams to C-suite leaders and CIOs.

What You Will Do

Drive ARR Expansion & Retention, Orchestrate Seamless POD Collaboration, Master Value-Led Expansion, Engage IT to CIOs, End-to-End Renewal Management, Account Roadmapping & Strategy, and Pipeline Hygiene & Forecasting.

Why It Might Be a Fit

You will bring a proven track record of growing ARR through account expansion, cross-selling, and client retention, as well as a strong background in IT Service Management (ITSM) and modern enterprise cloud software.

Requirements

• 7+ years of quota-carrying B2B SaaS account management or direct sales experience
• Proven CIO-Level Credibility
• Strong background in IT Service Management (ITSM) and modern enterprise cloud software
• Full professional fluency in English
• A Bachelor’s or Master’s degree (or equivalent practical experience)

Benefits

• Daily lunch stipend
• Comprehensive benefits package
• Domestic travel within the UK covered for strategic client milestones, EBRs, and flagship events