Senior Executive, Customer Experience

Role Overview

We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.

What You Will Do

Deliver quality customer support across omnichannel channels, handle customer enquiries and requests professionally, and ensure timely follow-up and resolution in line with established service standards.

Why It Might Be a Fit

You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment, and have 1-2 years experience in Customer Experience or Customer Support.

Requirements

• 1-2 years experience in Customer Experience or Customer Support
• Fluency in written and spoken English and Malay
• Experience in both handling customers’ inquiries and operation
• Experience in Excel and report preparation
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships

Benefits

• Flexible paid vacations
• Observed holidays by country
• Time off for special days like birthdays and work anniversaries
• Flexible working
• Health insurance coverage for employees and dependents
• Mental health and wellness initiatives
• Company laptop and tech support
• Well-being coaching