Role Overview
The Customer Success Manager will be the primary point of contact for customers, driving customer retention and long-term revenue sustainability by ensuring customers realize measurable value from Funnel.
What You Will Do
The Customer Success Manager will own the customer relationship, drive adoption, and expand use cases by aligning Funnel’s solutions with customer marketing and business goals.
Why It Might Be a Fit
The ideal candidate will be customer-centric, revenue-minded, proactive, and analytical, with strong communication and negotiation skills.
Requirements
- 3–5+ years of experience in a client-facing role (Customer Success, Account Management, or similar.)
- Proven track record of managing customer relationships, driving renewals, and improving customer retention.
- Strong analytical skills and technical aptitude with data-driven products.
- Excellent written and verbal communication skills.
- Experience identifying and mitigating churn risks, navigating commercial conversations, and managing a portfolio of existing customers.
- Experience working within the Martech ecosystem is considered an advantage.
- Fluency in English is required; proficiency in another major European language is considered an advantage.
Benefits
- Dental insurance
- Vision insurance
- Read more about our Stockholm office and benefits [here].
To apply for this job please visit jobs.funnel.io.
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