Retention Marketing Manager

Role Overview

The Retention Marketing Manager will manage subscriber retention roadmaps across Future’s global portfolio, overseeing multi-channel customer journeys, automated renewal sequences, and targeted win-back campaigns to reduce churn and boost customer lifetime value.

What You Will Do

The role involves building and testing automated email series, analyzing monthly retention metrics, translating campaign data into strategic insights, and testing win-back promotional pricing models.

Why It Might Be a Fit

The ideal candidate will have demonstrable experience in retention, CRM marketing, or customer lifecycle management within subscription or recurring revenue models, with proficiency in CRM or CDP platforms, email marketing automation tools, and customer analytics software.

Requirements

• Experience in retention or CRM marketing within subscription, digital publishing, or membership sectors
• Practical experience using CRM software, email automation platforms, and marketing data dashboards
• Ability to work from our Bath office on a hybrid basis

Benefits

• Uncapped leave
• Enhanced parental leave
• Discounted rates with Dental care and Private Medical care
• Bonus
• Refer a friend scheme
• Well-being support
• Opportunity to purchase shares in Future
• Salary sacrifice Pension scheme up to 5% match
• Free drinks and snacks in our offices