Role Overview
The Senior Retention Marketing Executive will manage end-to-end customer retention campaigns across digital and print subscriptions, partnering with CRM, Acquisition, Editorial, and Customer Service teams to deliver high-quality subscriber experiences.
What You Will Do
The role involves planning and executing multi-channel retention, onboarding, and win-back campaigns, managing end-to-end campaign delivery, and collaborating with cross-functional stakeholders to advocate for customer-first retention strategies.
Why It Might Be a Fit
The ideal candidate will have demonstrable experience managing retention marketing, CRM campaigns, or customer lifecycle journeys in subscription or recurring revenue environments, with strong data evaluation skills and excellent copywriting and proofreading skills.
Requirements
- Experience delivering retention, CRM, or email marketing campaigns within subscription or recurring revenue sectors
- Practical experience managing email automation platforms, digital customer journeys, and spreadsheet software like Google Workspace
- Ability to work from our Bath office on a hybrid basis
Benefits
- Uncapped leave
- Enhanced parental leave
- Discounted rates with Dental care and Private Medical care
- Bonus
- Refer a friend scheme
- Well-being support
- Opportunity to purchase shares in Future
- Salary sacrifice Pension scheme up to 5% match
- Free drinks and snacks in our offices
To apply for this job please visit jobs.workable.com.
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