Product Ops Specialist

Role Overview

As a Product Operations Specialist, you will play a key role in driving user engagement, participation, and growth across the Gartner Peer Community, ensuring members have a valuable experience where they can learn from peer perspectives. This role sits at the intersection of product operations, community growth, and client engagement.

What You Will Do

Drive user engagement by encouraging existing members to visit the platform, contribute content, participate in discussions, and share their expertise through targeted outreach and engagement initiatives. Grow the community by identifying and reaching out to prospective users through internal databases, business intelligence tools, and targeted campaigns.

Why It Might Be a Fit

Success in this role requires a strong blend of analytical thinking, stakeholder management, communication, and operational excellence. You will work closely with Product, Engineering, Content, and Business teams to enhance community experiences and drive strategic business outcomes.

Requirements

• Bachelor’s degree or equivalent
• 2-3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or a related function
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and develop actionable recommendations
• Experience with analytics and user behavior platforms such as Google Analytics, Amplitude, FullStory, or similar tools
• Experience translating user behavior and engagement data into insights that drive product, content, and community growth strategies
• Familiarity with SEO (Search Engine Optimization) principles and best practices
• Advanced proficiency in Microsoft Excel and PowerPoint for analysis, reporting, and executive presentations
• Experience with email marketing and campaign tools such as Eloqua, Lemlist, Mailchimp, or similar platforms
• Strong stakeholder management skills and the ability to collaborate effectively across Product, Engineering, Content, Marketing, and Business teams

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching