Senior Sales Process Operations Manager

Role Overview

The Sr. Manager, Sales Process Operations is part of the Global Sales & Services Technology (GSST) team in GSSO. This team encompasses Digital Product Management, Sales Process, User Experience and Sales Technology. The Sales Process team is at the center of powering Gartner’s Sales machine, refining and improving processes and identifying and scaling best practices to improve seller productivity and experience.

What You Will Do

This role will focus on documenting, refining, and designing sales (and account team) processes geared towards improving productivity and the overall seller experience. You will partner closely with GSSO teams, Sales, and Team NCVI partners to drive consistency in processes that will guide the design and prioritization of features in Gartner’s CRM platform, sales tools, and their related technology roadmaps.

Why It Might Be a Fit

Become an expert in Gartner’s end-to-end sales processes, account collaboration and general best practices in the context of business priorities and go-to-market strategies.

Requirements

• 7+ years of experience with mix across sales, business operations, technology or analytics; ideally 2+ years of sales experience
• A process-driven and highly structured professional with the ability to simplify complex problems, communicate effectively and drive execution.
• Detail oriented with the ability to synthesize large amounts of data, conceptualize process design or reengineering needs in the context of Gartner’s best practices.
• Has a deep understanding of Gartner’s sales organization – what salespeople do, how they interact with current processes, technology etc.
• Experience managing or auditing business process in a professional setting, ideally in a consultative environment.
• Strong executive presence, stakeholder management and proven ability to influence.
• Curiosity and intellect, combined with excellent facilitation and active listening skills.
• Prior experience in business process modeling, value-stream analysis.
• Strong project management and organizational skills.
• Exceptional written and verbal communication skills.
• Proficient Excel and PowerPoint required.
• Salesforce experience preferred.
• Working knowledge of SAFe or Agile framework.

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching
• Hybrid work environment
• Flexible work arrangements
• Professional development and unlimited growth opportunities