Customer Experience Associate with German

Role Overview

Join our dynamic Customer Experience Team and become part of a fast-paced, collaborative environment where you’ll support Gates’ customers in the Industrial sector, helping them solve challenges and ensuring an exceptional experience every step of the way.

What You Will Do

Independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements.

Why It Might Be a Fit

Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills

Requirements

• 2-4 years of experience of professional experience in customer service, preferably in a B2B (business-to-business) environment within a fast-paced, dynamic setting.
• Proven ability to manage and nurture relationships with business customers while collaborating effectively within a team.
• Self-starter with strong attention to detail and the drive to ensure customer success through proactive, persistent follow-up.
• Decisive, with a willingness to take ownership and act quickly to resolve customer issues.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word and Excel, with the ability to work confidently in database and ERP systems (SAP experience is an advantage).
• Fluency in German and English is mandatory