Specialist – Customer Experience

Role Overview

Develop and implement customer service standards, policies, procedures, SLAs, and customer journeys. Provide administrative support in customer services audit and support the line manager to develop the customer experience and happiness strategy.

What You Will Do

Conduct customer need analysis, coordinate customer journeys, and identify areas of improvement for services. Manage key customer accounts and gather their needs and expectations.

Why It Might Be a Fit

The role requires a strong understanding of customer needs and expectations, with the ability to analyze and implement improvements to customer service processes and systems.

Requirements

• Customer service experience
• Analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment