Role Overview
Become part of our dynamic team and shape the future of the GEERS brand as Customer Experience Manager. The role involves analyzing customer feedback data, identifying central drivers and pain points, and operationalizing insights into the organization.
What You Will Do
Analyze customer feedback data, identify central drivers and pain points, operationalize insights into the organization, develop closed-loop processes, and create reports for management and departments.
Why It Might Be a Fit
The ideal candidate has professional experience in customer experience, customer insights, operations excellence, consulting, or customer-facing project management tasks, and enjoys data-based work.
Requirements
- Professional experience in customer experience, customer insights, operations excellence, consulting, or customer-facing project management tasks
- Very good understanding of customer satisfaction systems (NPS/CSAT/CES)
- Analytical strength, safe handling of data, and very good Excel skills
- Good communication skills
- Very good German skills and good to very good English skills
Benefits
- Flexible working model with time recording
- Option to spend part of working time in home office
- 20% contribution to occupational old-age provision
- 30 days of vacation at a 5-day week
- Seminars and workshops in GEERS Academy and on LinkedIn Learning
- Company phone & laptop
- Edenred City Card with 50 € monthly credit tax-free
- Extensive induction plan
To apply for this job please visit linkedin.com.
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