Director of Digital Customer Experience & Adoption

Role Overview

The Director of Digital Customer Experience & Adoption is a B2B commercial transformation leader responsible for improving the end-to-end customer experience and increasing customer and sales-team adoption of Gemaire’s digital ecosystem.

What You Will Do

Develop and execute a multi-year B2B digital customer experience and adoption strategy, create scalable programs to increase account activation, login frequency, mobile usage, digital purchasing, repeat purchasing, and self-service utilization.

Why It Might Be a Fit

The ideal candidate has 7+ years of progressive experience in B2B digital commerce, digital customer experience, customer adoption, sales enablement, customer success, product leadership, or business transformation.

Requirements

• Bachelor’s degree in Business, Marketing, Technology, Operations, or a related field
• Seven or more years of progressive experience in B2B digital commerce, digital customer experience, customer adoption, sales enablement, customer success, product leadership, or business transformation
• Demonstrated success improving customer journeys, changing customer behavior, and increasing adoption of digital products or self-service capabilities with measurable results
• Experience in B2B distribution, wholesale, industrial, building products, contractor services, MRO, parts, or another relationship-led B2B business
• Proven ability to influence field sales, operations, product, marketing, data, and technology stakeholders without relying solely on direct authority
• Strong commercial acumen, analytical judgment, communication, program leadership, and executive presentation skills