Role Overview
The Senior Customer Experience Representative will serve as a trusted partner to customers, managing complex orders, solving challenging problems, and coordinating projects across sales, production, design, and other internal teams.
What You Will Do
The Senior CX Representative will develop advanced knowledge of Gemini’s products and processes, build long-term customer relationships, and help others grow through coaching and knowledge-sharing.
Why It Might Be a Fit
The strongest candidates will demonstrate customer service excellence, critical thinking and problem-solving, technical ability, account management, relationship selling, communication, adaptability and flexibility, mentoring and leadership, and collaboration.
Requirements
- Associate or bachelor’s degree in economics, marketing, business, or a related field
- 2–4 years of sales experience
- Equivalent combinations of education and experience
- Customer service, account management, sales, technical support, project coordination, or a related customer-facing environment experience
- Mentoring, coaching, training, or serving as a subject matter resource for others experience
Benefits
- Low-cost health insurance premiums
- 4% retirement match plus profit sharing
- Generous paid time off
- Dental, vision, disability, and life insurance
- Use of company-owned resort
- Tuition reimbursement program
- Dedicated time to learn our products, processes, and industry
- Career growth and development opportunities
To apply for this job please visit workforcenow.adp.com.
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