Product Lead, Customer Experience

Role Overview

We’re seeking a mission-driven Product Lead, Customer Experience to improve how providers, patients, and their families experience GeneDx’s products and services. In this role, you will lead strategic and tactical initiatives within your product area to deliver exceptional user experiences.

What You Will Do

You will bring a customer-centric approach to problem solving, and bring innovative solutions that solve user pain points. Your impact will not end at the business case — you will partner with engineering, clinical experts, and commercial as your counterparts, to turn ideas into scalable digital and physical experiences that drive meaningful business impact.

Why It Might Be a Fit

Your experience leading products across consumer tech or digital health will enable you to understand our business. Your familiarity with fundamentals of product management and user experience will ensure that we deliver industry-leading products at scale.

Requirements

• Typically requires 6-8 years of experience in product management, product development, user experience, or product design.
• Demonstrated success leading projects throughout the product lifecycle: identifying customer needs, designing solutions with cross-functional stakeholders, contributing to product strategy and owning product roadmaps, collaborating on development and go-to-market strategies, and measuring product impact.
• Experience breaking down complex human processes into clear user journeys.
• Ability to rapidly prototype ideas to bring products or workflows to life, leveraging AI tools where appropriate, to bring products, features or workflows to life.
• Strong communication skills, both written and verbal. Ability to tailor communication to your audience – communication can be tactical and technical with engineering, or more strategic with organization-wide leadership.
• Strong interpersonal skills, with demonstrated ability to influence cross-functionally
• High intellectual curiosity and obsession with understanding and solving customer needs
• Ability to learn quickly, think creatively, and adapt to change under pressure to meet deadlines

Benefits

• Competitive compensation
• Benefits that reflect local market practices and legal requirements in each country where we operate