Role Overview
The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
What You Will Do
Provide informed decisions and recommendations, answer customer questions, and ensure final resolution of customer issues.
Why It Might Be a Fit
The ideal candidate will have a strong understanding of technical product information, excellent communication skills, and the ability to work in a fast-paced environment.
Requirements
- High School Diploma or GED
- 1 year experience in a customer service role or technical troubleshooting
- Contact Center experience with troubleshooting
- Experience handling a high volume of inbound calls
To apply for this job please visit generac.wd5.myworkdayjobs.com.
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