Customer Experience Technical Representative

Role Overview

The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.

What You Will Do

Provide informed decisions and recommendations, answer customer questions, and ensure final resolution of customer issues.

Why It Might Be a Fit

We are looking for people who will be able to work from Fridays to Tuesdays consistently, with the ability to pass product and process testing following training.

Requirements

• High School Diploma or GED
• 1 year experience in a customer service role or technical troubleshooting
• Technical Aptitude
• Results Oriented
• Supportive
• Disciplined
• Forward thinking
• Ability to de-escalate
• Coachable
• Responsibility
• Receptiveness
• Empathy
• Independent Initiative
• Analytical Thinking
• Communication