Customer Success Manager

Role Overview

We’re a rapidly growing global tech company looking for a Customer Success Manager to join our energy team who believes in a cleaner energy future and wants to play a role in advancing that vision.

What You Will Do

The Customer Success Manager will work with a passionate group of Energy professionals that serve the largest Utilities in North America, strengthening partner relationships, turning partner goals into successful programs, and representing the voice of the partner.

Why It Might Be a Fit

A great Customer Success Manager is the desire to do all the little extras to support our clients while delivering fantastic customer experiences to our users.

Requirements

• 3+ years of experience in customer success, account management, program management, project management, sales support, or a related partner-facing role.
• General understanding/context of regulatory side utilities, solid understanding of Demand Response, Energy Efficiency and Utility Energy Markets.
• Experience building trusted relationships with customers or partners and coordinating work across multiple internal teams.
• Strong project management and organizational skills, including the ability to manage details, priorities, risks, and deadlines across several programs.
• The ability to think strategically while staying close to day-to-day execution and partner needs.
• Clear, confident written and verbal communication, including the ability to translate complex issues for different audiences.
• Comfort working in a dynamic environment, taking ownership, and moving work forward when the path is not fully defined.
• A collaborative and practical approach to problem-solving, with strong judgment about when to act, align, or escalate.

Benefits

• Comprehensive benefit package that includes medical, dental and vision plans
• Life, long-term disability, flexible spending and health savings accounts
• Accrued paid time off
• Paid Holidays (10 for Ontario, 11 for British Columbia)
• RRSP retirement benefits
• 401(k) retirement benefits

Tagged as: Project Management