Customer Success Manager – Secret Clearance

Role Overview

As a Customer Success Manager, you will be responsible for advocating, supporting, and facilitating activities to ensure a positive experience for solution clients and end-users. You will work with internal and external customers and stakeholders to ensure CSM activities are performed in accordance with program objectives, policies, regulations, and requirements.

What You Will Do

You will provide expert guidance to customers, provide scheduling and integration support, advocate for customers, help clients take full advantage of program offerings, establish and manage positive business relationships, and develop or support development for products such as plans, processes, reports, briefs, training material, user guides.

Why It Might Be a Fit

You will make an impact by actively engaging with the program customer, providing expert guidance, and helping clients take full advantage of program offerings. You will also have the opportunity to work with senior leadership and participate in Scrum calls.

Requirements

• Bachelor’s Degree
• 8+ years of related experience
• Security clearance level: Minimum of an active Secret required
• Experience and proven track record supporting IT customers as part of an enterprise environment
• Familiarization with DoW customers and work environments
• Highly organized and able to multi-task
• Excellent communication and interpersonal skills
• Self-driven and proactive nature

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks
• Paid time off plans
• Paid holidays
• Paid parental, military, bereavement, and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance