Role Overview
Join Genesys as a Business Development Representative to help create new business opportunities by engaging potential customers through thoughtful, personalized, and multi-channel conversations. You will work closely with Account Executives, Marketing, and other cross-functional teams to identify customer needs, build strategic pipeline, and demonstrate how Genesys cloud and AI-powered customer experience solutions can support digital transformation.
What You Will Do
As a Business Development Representative at Genesys, you will develop new business opportunities across Mexico through outbound prospecting and inbound lead management, create targeted account strategies aligned with territory and regional priorities, and qualify marketing-generated leads and turn them into meaningful sales opportunities.
Why It Might Be a Fit
To succeed in this role, you will need experience working in SaaS, cloud, customer experience, or another technology environment, a strong track record in outbound prospecting and pipeline generation, and experience engaging enterprise or upper mid-market customers. You will also need professional fluency in English, a good understanding of Mexican business culture and consultative sales environments, and strong written and verbal communication skills.
Requirements
- Experience working in SaaS, cloud, customer experience, or another technology environment
- Strong track record in outbound prospecting and pipeline generation
- Experience engaging enterprise or upper mid-market customers
- Professional fluency in English
- Good understanding of Mexican business culture and consultative sales environments
- Strong written and verbal communication skills
Benefits
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
- Flexible-first culture
- Growth in the AI era
- Time to recharge
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