Senior Competitive and Market Intelligence Manager

Role Overview

As a Sr. Market & Competitive Intelligence Manager at Genesys, you will analyze competitor moves, market shifts, and insights from our wins and losses to deliver actionable intelligence for Sales, Product, and Marketing. You will turn evidence into insight that shows why we win and lose, where competitors are heading, and how Genesys should position itself as the Agentic AI CX Platform for the Enterprise.

What You Will Do

Track and analyze competitor strategy, product direction, pricing, messaging, and partnerships across AI, CX, CCaaS, and WEM. Triangulate public sources, analyst research, and firsthand input from customers, partners, and field teams to surface insights.

Why It Might Be a Fit

This role provides broad visibility across Genesys at a time when agentic AI, orchestration, and a rapidly evolving competitive landscape are reshaping customer experience. You will help determine where Genesys can lead, where we are exposed, and what the field needs to compete effectively.

Requirements

• 8+ years of experience in competitive or market intelligence, product marketing, product management, or strategy
• Bachelor’s degree in business, economics, marketing, a technical discipline, or equivalent experience
• Experience in enterprise software or SaaS, with a strong understanding of AI technologies; experience in CX, CCaaS, or WEM is a plus
• Demonstrated ability to analyze qualitative and quantitative data, including deal and interview data, and draw defensible conclusions
• Strong written and verbal communication skills, with the ability to tailor insights for executives, product teams, and sellers

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments