Senior Customer Success Manager

Role Overview

The Enterprise Customer Success Manager is responsible for driving the success and long-term value of Genesys’ strategic enterprise customers in Thailand. The role develops a deep understanding of each customer’s business priorities, Customer Experience (CX) strategy and desired outcomes, and aligns Genesys capabilities to support those objectives.

What You Will Do

Key Responsibilities include owning the customer success strategy for a portfolio of enterprise customers, developing trusted relationships with senior business and technology stakeholders, driving measurable value from customers’ investment in Genesys, and supporting customers in identifying and evaluating AI, automation and digital transformation opportunities.

Why It Might Be a Fit

The ideal candidate will have proven experience working with complex enterprise customers in Customer Success, enterprise technology, consulting, account management or a related customer-facing role, with strong business and commercial acumen and the ability to connect technology capabilities to measurable business outcomes.

Requirements

• Proven experience working with complex enterprise customers in Customer Success, enterprise technology, consulting, account management or a related customer-facing role.
• Strong business and commercial acumen, with demonstrated ability to connect technology capabilities to measurable business outcomes.
• Strong executive presence and the ability to establish credibility and trusted relationships with senior business and technology stakeholders.
• Demonstrated ability to manage complex customer environments and coordinate multiple internal, customer and partner stakeholders.
• Understanding of the relationship between customer adoption, value realisation, retention and growth.
• Knowledge of AI and emerging technologies and an ability to engage customers on their practical application to business and Customer Experience.
• Native or professional-level fluency in Thai and strong business-level English are required.

Benefits

• Paid volunteer time
• August Free Fridays
• Well-being resources
• Regionally tailored programs for employees and their families