Role Overview
The Senior Customer Success Manager is responsible for building long-term strategic relationships between Genesys and its customers. In this role, you will act as a trusted advisor, helping customers realize their customer experience (CX) vision and achieve measurable business outcomes.
What You Will Do
You will take a strategic and proactive approach to engaging senior customer stakeholders, understanding their business goals and challenges, and recommending the right Genesys solutions, strategies, and services. By guiding customers through adoption and value realization, you will ensure successful onboarding, retention, and long-term growth.
Why It Might Be a Fit
Customer Success Managers serve as advocates for the customer, championing their needs internally while orchestrating the resources required to drive success.
Requirements
- 4+ years of experience in a customer-facing role within the contact centre or related industry
- Bachelor’s degree in business, technology, or a related field
- Strong ability to build executive relationships and drive proactive customer engagement
- Ability to thrive in a dynamic, fast-paced environment
- Excellent communication, presentation, and interpersonal skills
- Demonstrated leadership ability to influence and align cross-functional teams
- Experience with productivity and collaboration tools such as PowerPoint, Excel, Word, and CRM platforms such as Salesforce and Gainsight
- Familiarity with online communities and social media platforms
Benefits
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
- Dental insurance
- Vision insurance
To apply for this job please visit genesys.wd1.myworkdayjobs.com.
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