Customer Experience – Commercial Support & VIP Agent

Role Overview

Supports commercial growth initiatives through newfound account opportunities while delivering exceptional customer service to internal and external stakeholders. This role is focused on supporting the sales organization through working and developing leads.

What You Will Do

Supports the identification of sales leads, market trends, and customer opportunities, collaborates with the Commercial Support Supervisor, and coordinates with internal departments to support efficient cargo flow and customer experience execution.

Why It Might Be a Fit

Requires strong customer service and relationship management skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Requirements

• 1-3 years Experience in sales support, customer service, customer experience, or commercial operations
• Proficiency in Salesforce reporting, dashboards, campaign tracking, and CRM data management
• TWIC – Transportation Worker Identification Credential
• Valid state driver’s license
• High School Diploma or equivalent