AVP, People Operations & Advisory

Role Overview

The Human Resource & Organization Department champions the people agenda for GIC. We invest in talent and organization development to maximize the potential of our people for long-term sustainable performance. The People Operations & Advisory (POA) team is responsible for delivering HR operations across recruitment and employee life cycle activities, mobility, payroll, and benefits related matters.

What You Will Do

Manage and govern employee life cycle activities independently, leveraging technology and data to scale processes and improve employee experience. Deliver HR services to agreed Service Level Agreements (SLAs) and quality standards, managing case volumes and escalations to ensure timely, accurate resolution.

Why It Might Be a Fit

The ideal candidate will be a trusted advisor for the organisation, exercise sound judgement in handling HR policy and procedure queries professionally and confidently. They will identify, design and lead process improvements and automation initiatives that reduce manual effort, strengthen controls and drive operational excellence.

Requirements

• Degree in any discipline
• At least 5 years of relevant work experience, preferably in multinational companies
• Solid working knowledge of local employment law and statutory requirements, HR systems and data
• Hands on experience with Microsoft suite of applications
• Experience with SuccessFactors and ServiceNow system is an added advantage
• Proven track record of redesigning or automating HR processes with measurable outcomes
• Demonstrated practical use of AI tools to improve work quality and efficiency
• Self-driven, hands-on and accountable, with strong follow-through, a positive attitude and a drive to keep learning
• Analytical and resourceful problem-solver with strong attention to detail and experience handling large volumes of data
• Clear written and verbal communication, with the ability to work with varied stakeholders
• Demonstrated ability to maintain confidentiality, integrity, and professionalism in all aspects
• Demonstrated ability to manage multiple priorities and tight timelines in a fast-paced environment