Senior Customer Success Manager

Role Overview

GitHub is seeking a Senior Customer Success Manager to proactively guide enterprise organisations through their digital and business transformation journeys. This role is focused on driving customer adoption, value realisation, and long-term success with the GitHub platform while engaging senior business and technical decision-makers.

What You Will Do

The ideal candidate will align closely with internal teams and partners, lead customer success planning, and serve as a trusted advisor to executive stakeholders. They will also contribute to the evolution of GitHub’s customer success practices, mentor peers, and represent GitHub in both internal and external communities.

Why It Might Be a Fit

The ideal candidate brings extensive experience in customer success management, change management, and enterprise adoption. They will have a strong executive presence with proven ability to engage C-level and senior business decision-makers.

Requirements

• 7+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management
• OR Bachelor’s Degree in Business, Engineering, Technology, or related field AND 5+ years experience
• OR Master’s Degree in Business, Engineering, Technology, or related field AND 3+ years experience
• OR equivalent experience
• Experience with executive stakeholder management and a strong executive presence with proven ability to engage C-level and senior business decision-makers
• Demonstrated ability to influence cross-functional global teams and partners toward shared outcomes
• Ability to travel up to 25%
• 9+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management
• 7+ years experience in enterprise SaaS, DevOps, DevSecOps, Developer AI, or SDLC domains
• Deep experience with CRM and CSM tools (Salesforce, Gainsight, or similar)
• Track record of mentoring peers and shaping customer success best practices
• Professional proficiency in spoken Spanish, with the ability to engage confidently with customer and executive stakeholders.
• Strong AI fluency, with practical experience using AI-powered tools and the ability to articulate how AI can transform software development and enterprise ways of working.

Benefits

• Competitive pay
• Generous learning and growth opportunities
• Excellent benefits