Senior Customer Success Manager

Role Overview

Drive business value and long-term success with GitHub’s largest enterprise customers. Build a deep understanding of customer priorities and transformation goals, and use customer insights and adoption data to shape success plans.

What You Will Do

Proactively align with internal teams on customers’ business priorities, develop and execute customer success plans, and collaborate with Sales, EPD, Partners, and Customer Success Architects to advance business outcomes.

Why It Might Be a Fit

The ideal candidate will have 7+ years of experience in enterprise customer success management, software adoption management, or related fields, and a strong understanding of customer needs and industry trends.

Requirements

• 7+ years experience in enterprise customer success management, software adoption management, account management, professional services consulting, customer-facing program management, including executive stakeholder management
• Experience managing high-value-high-visibility ($1M-$10M+, Fortune 100), enterprise customers in the Digital Natives space (Tech, Media, Telecom, etc.)
• Experience using AI-native productivity, analysis, or workflow tools and applying them appropriately in customer-facing work.
• Ability to travel up to 25%

Benefits

• Competitive pay
• Generous learning and growth opportunities
• Excellent benefits to support you, wherever you are