Manager, Customer Success Manager (PubSec)

Role Overview

As a Manager, Customer Success Managers, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.

What You Will Do

Lead a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy. Coach team members through regular feedback, development support, and career growth conversations.

Why It Might Be a Fit

Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments. Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.

Requirements

• Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments
• Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals
• Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working
• Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure
• Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities
• Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders
• Willingness to travel occasionally for customer meetings and team events, as needed
• Strength in communication, coaching, feedback, delegation, planning, and process improvement
• Warmth and care in your leadership approach—able to coach with empathy and build trust on a human level

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave