Customer Success Manager

Role Overview

The Customer Success Manager leads post-sale account support and retail execution across Glass Meadows’ New Jersey dispensary network. Reporting to the Director of Sales, this person manages three Customer Success Associates, each aligned with an Account Executive’s territory, and maintains a personal portfolio of accounts.

What You Will Do

Account Lifecycle Management, Account Onboarding, Account Health and Action Plans, Quarterly Promotional Calendars, Account Service Levels, Response Playbooks, Team Leadership and Coaching, Field Account Management, Sales and Marketing Collaboration, Retailer Feedback, Account Reviews and Reporting.

Why It Might Be a Fit

Experience in customer success, account management, retail execution, field sales or a related role, with the ability to support and grow existing customer relationships.

Requirements

• Experience in customer success, account management, retail execution, field sales or a related role
• Experience leading or coaching a field team and managing routes, priorities and performance expectations
• Strong communication, relationship management and presentation skills
• Ability to interpret account performance, identify gaps and develop practical action plans
• Strong organizational skills and the ability to maintain accurate account records, visit documentation and reporting across multiple territories
• Ability to work independently in the field and collaborate effectively with Sales and Marketing
• Cannabis industry experience, familiarity with New Jersey dispensaries and knowledge of cannabis product categories are preferred

Benefits

• Medical, dental and vision benefits
• 401(k) with company match following the eligibility period
• Paid time off and company holidays in accordance with company policy
• Mileage reimbursement at the IRS rate, business expense reimbursement under company policy, and a product sample budget