Enterprise Customer Success Manager (Italian Speaker)

Role Overview

The Enterprise Customer Success Manager will partner with Global-e to ensure the long-term success of Enterprise clients in the EU. They will develop long-term relationships with clients, drive revenue, and provide strategic insights based on client performances and market trends.

What You Will Do

Responsibilities include operating as the lead point of contact for clients, developing a trusted advisor relationship with key accounts, generating revenue through up-selling and cross-selling, and identifying expansion opportunities.

Why It Might Be a Fit

The ideal candidate will have experience in Account Management or Customer Success Manager roles, with a proven ability to manage multiple projects and generate revenue by expanding on an existing book-of-business.

Requirements

• Written and verbal fluency in English and Italian
• At least 2+ years experience in an Account Management or Customer Success Manager role
• Prior B2B experience in a software, logistics or SaaS company preferred
• Proven ability to manage multiple projects at a time
• Experience in generating revenue by expanding on an existing book-of-business
• Experience in delivering client-focused solutions based on customer needs
• Strong analytical skills with the ability to present data and trends to internal and external clients
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills
• BA/BS degree or equivalent preferable