Senior Enterprise Customer Success Manager

Role Overview

The Enterprise Customer Success Manager will partner with Global-e to ensure the long-term success of clients in the UK, developing long-term relationships, driving revenue, and providing strategic insights.

What You Will Do

Responsibilities include operating as the lead point of contact, developing trusted advisor relationships, generating revenue, identifying expansion opportunities, and preparing performance reports.

Why It Might Be a Fit

The ideal candidate will have at least 3+ years of experience in account management or customer success, with a proven ability to manage multiple projects, generate revenue, and deliver client-focused solutions.

Requirements

• At least 3+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Excellent verbal and written English communications skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.
• BA/BS degree or equivalent preferable.