Senior Strategic Customer Success Manager

Role Overview

The Senior Strategic Customer Success Manager will own and grow some of Global-e’s largest and most strategically important UK merchant relationships, acting as the primary strategic partner to top-tier enterprise brands.

What You Will Do

The role involves building long-term, C-level relationships, driving upsell and cross-sell initiatives, and providing guidance on operational and strategic levers to improve merchant performance.

Why It Might Be a Fit

The ideal candidate will have 4+ years of experience in strategic account management, customer success, or enterprise client leadership, with a proven track record in managing complex stakeholder relationships and driving measurable revenue expansion.

Requirements

• 4+ years of experience in strategic account management, customer success, or enterprise client leadership
• Proven success managing and growing large, global enterprise accounts in complex environments
• B2B experience in SaaS, e-commerce, logistics, payments, or related tech industries preferred
• Strong analytical skills with the ability to interpret data, identify trends, and communicate insights confidently
• Track record in managing complex stakeholder relationships and/or senior level executives
• Exceptional communication and presentation abilities, including experience engaging senior and C-level stakeholders
• Demonstrated ability to manage multiple initiatives simultaneously and influence cross-functional teams
• Experience driving measurable revenue expansion within an existing client base
• Flexibility to work across time zones to support global merchant teams
• BA/BS degree preferred