Role Overview
The Customer Service Representative will address inbound customer questions and concerns, work with other Global Industrial associates, and provide total resolution for customer needs.
What You Will Do
The role involves addressing customer inquiries, resolving customer needs, updating systems, and providing order status, inventory checks, and other customer support services.
Why It Might Be a Fit
The ideal candidate will have 2+ years of customer service experience, strong phone contact handling and written communication skills, and the ability to stay composed and objective with angry customers.
Requirements
- 2+ years previous customer service experience in a phone / email contact center
- High school diploma or GED
- Experience in a performance-based or metric-driven environment
To apply for this job please visit careers.globalindustrial.com.
Follow us on social media