Role Overview
As a Customer Success Manager at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs.
What You Will Do
Manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. Collaborate with internal teams to ensure satisfaction throughout the customer lifecycle.
Why It Might Be a Fit
Ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment.
Requirements
- 3+ years of experience in Customer Success, Account Management, or Strategic Client Services — preferably in SaaS, financial services, compliance, or a regulated industry
- Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity
- Strategic thinker with the ability to communicate clearly and influence across all levels, including executives
- Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities
- Excellent project management, communication, and presentation skills
- Experience with Salesforce or a similar CRM platform
- Resourceful, proactive, and collaborative with a strong customer-first mindset
- Bachelor’s degree required; Master’s degree is a plus
Benefits
- Competitive compensation
- Extended health benefits
- 401k contributions
To apply for this job please visit globalrelay.com.
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