Global Relay is seeking a Senior Customer Success Manager to join our growing team in New York City. In this role you will own a portfolio of large, complex, and high-growth accounts across the financial services and regulated tech sectors.
Requirements
- 6+ years of experience in a SaaS environment in Customer Success, enterprise account management, or strategic sales
- Experience managing complex, multi-stakeholder enterprise accounts ($500K+ ARR) in regulated industries such as financial services, legal, or healthcare tech
- Skilled negotiator with the ability to lead commercial conversations through procurement and legal review cycles without losing momentum or margin
Benefits
- Comprehensive health benefits program
- Short-term / long-term disability insurance
- Annual allotted vacation days
- Paid sick days
- Maternity/parental leave enhanced program
- Commuter benefits
- Corporate bonuses
- 401(k)-retirement plan with company contribution matching
To apply for this job please visit www.globalrelay.com.
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