Customer Experience Ambassador

Role Overview

Responsible for creating a positive and memorable experience for Globe customers by providing assistance, recommendations, on best Globe products and services to meet their needs and/or resolving their issues.

What You Will Do

Assists customers’ journey in using digital channels via face to face digital user assistance or education, attends to sales and service needs of customers, approves and processes sales and services applications and transactions in the system, processes payment for bills, purchases, and other transactions.

Why It Might Be a Fit

The role requires creating a positive and memorable experience for customers, which involves providing assistance, recommendations, and resolving issues. The ideal candidate should have excellent customer service skills, be able to work in a fast-paced environment, and have a passion for creating a wonderful world for people, business, and nation.

Requirements

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions