Customer Retention Advisor

Role Overview

Join GoFibre’s Loyalty Team as a Customer Retention Advisor, helping customers stay connected by understanding their needs and delivering tailored retention solutions.

What You Will Do

Turn cancellation requests into successful customer saves, uncover customer needs, build rapport, overcome objections, and spot upsell opportunities.

Why It Might Be a Fit

We’re looking for someone who is experienced in retention, sales, or customer service, a confident communicator, resilient, motivated by targets, and passionate about delivering great customer outcomes.

Requirements

• Experienced in retention, sales, or customer service
• Confident communicator who builds rapport quickly
• Resilient and motivated by targets
• Calm under pressure and solutions-focused
• Passionate about delivering great customer outcomes

Benefits

• Uncapped commission
• 31 days holiday
• Private healthcare
• Enhanced pension
• Discounted gym membership
• Wellbeing support
• Career coaching and development opportunities