Associate Customer Success Manager

Role Overview

As an Associate Customer Success Manager, you will play a key role in helping D2C brands adopt the KwikEngage platform, drive engagement, and achieve measurable business outcomes. You will work closely with customers to understand their goals, support onboarding and adoption, identify growth opportunities, and build strong, long-term relationships.

What You Will Do

You will own customer success & adoption, growth & retention, account management, business growth, performance & insights, stakeholder management, cross-functional collaboration, and process excellence.

Why It Might Be a Fit

This role is ideal for someone who enjoys working closely with customers, using data to solve problems, and operating in a fast-paced environment where they can take ownership and grow quickly.

Requirements

• 1–3 years of experience in Customer Success, Account Management, Client Servicing, or a similar customer-facing role
• Experience managing customer accounts and driving adoption, engagement, retention, or revenue outcomes
• Exposure to WhatsApp Business APIs, retention marketing, CRM platforms, or automation workflows is a strong plus
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Strong ownership mindset with the ability to manage multiple priorities in a fast-paced environment
• A customer-first approach with a willingness to learn, experiment, and take initiative